Return And Refund Policy

1. NO FEES FOR RETURNS AND EXCHANGES
   At Shavenzov, we believe in offering our customers a hassle-free shopping experience. That's why we offer a no-fee return and exchange policy. If you're not completely satisfied with your purchase, you can return or exchange your product without having to worry about any additional charges. This policy is designed to ensure that you can shop with confidence, knowing that your satisfaction is our top priority. Whether the item is not what you expected or doesn't fit quite right, we're here to make the return process as smooth and easy as possible.

2. 30-DAY FREE RETURNS AND EXCHANGES
   We want you to be completely happy with your purchase, which is why we offer a generous 30-day window for free returns and exchanges. From the moment you receive your item, you have a full 30 days to decide if it's right for you. If for any reason you're not fully satisfied with your order, you can return or exchange it for free. This no-questions-asked policy is aimed at providing you with peace of mind and making sure you feel secure in your purchase. We know that shopping online can sometimes be a gamble, but we want to eliminate any worries you might have about your decision.

3. RETURN SHIPPING COSTS
   We understand that shipping costs can add up, which is why we want to be transparent with you about return shipping. In most cases, the return shipping fee will be covered by us, meaning you won't have to pay to return or exchange your item. However, for certain situations, such as international returns or products that don't meet our return criteria, customers may be responsible for the cost of return shipping. We encourage you to reach out to our customer service team if you have any questions regarding the shipping costs for returns or exchanges.

4. CONTACT US FOR ASSISTANCE
   Should you need assistance with your return or exchange, we are always here to help. You can reach our customer support team through the following contact methods:

   • Email: service@shavenzov.store

   • Phone: +1 (833) 800-4343

   • Address: 11041 Westheimer Rd, Houston, TX 77042, USA

   Our dedicated team is ready to guide you through the process and answer any questions you may have regarding your return, exchange, or refund request. We aim to make your experience as easy and seamless as possible.

5. HOW TO INITIATE A RETURN OR EXCHANGE
   Returning or exchanging an item is simple. All you need to do is follow these easy steps:

   • Step 1: Contact our customer support team at service@shavenzov.store or by phone at +1 (833) 800-4343 to inform us of your return or exchange request. Please provide your order number, product details, and reason for return.

   • Step 2: Once your return is approved, you will receive instructions on how to return the item. If applicable, we will provide you with a prepaid return label.

   • Step 3: Ship the item back to us using the instructions provided. Be sure to pack the product securely to avoid any damage during transit.

   • Step 4: Once we receive the returned item and confirm its condition, we will process your refund or exchange.

6. CONDITIONS FOR RETURNS AND EXCHANGES
   To qualify for a return or exchange, the following conditions must be met:

   • The item must be unused, undamaged, and in its original packaging.

   • The return or exchange must be initiated within 30 days of receiving the product.

   • Items on sale or clearance may not be eligible for a return or exchange (unless faulty).

   Please make sure to check the condition of the product and its packaging before sending it back to us. This ensures a smooth and quick process.

7. REFUND PROCESS
   Once your return is approved, we will issue a refund to the original payment method. Please note that depending on your bank or payment provider, it may take up to 7-10 business days for the refund to reflect in your account. If you opted for an exchange, your replacement item will be shipped out to you promptly once we receive the returned product.

8. EXCEPTIONS TO THE RETURN POLICY
   While we strive to make our return policy as flexible as possible, there are a few exceptions. Items that are not in their original condition, or those that have been used, washed, or damaged, will not be eligible for a return or exchange. We also cannot accept returns or exchanges for custom or personalized items unless they are defective. If you are unsure about whether your item qualifies for a return or exchange, please feel free to contact our customer service team for clarification.

We hope our clear and easy-to-follow return and refund policy enhances your shopping experience with us. At Shavenzov, our goal is to ensure you're completely satisfied with every purchase. If you ever have any questions or concerns about our return policy or need assistance, don’t hesitate to reach out. We are here to provide you with exceptional service every step of the way.